lab Turnaround Times 2021

The current supply chain shortages have led to increased lead times and material shortages in the photography industry. Christmas City Studio is continuing to work with our vendors, suppliers and staff to deliver the products and services you've come to expect from us. We're finding that this year, each step in the process is taking just a bit longer, ultimately leading to increased turn times on portrait packages and products. Increased delivery timeframes from the USPS have payed a part in some of the delays as well.  

  • School Picture Turnaround Time is 3-6 weeks from picture day depending on your campus

  • Senior Portrait Turnaround Time is 4 weeks from the date of order

Please note, we will make every effort to process all orders in time for the Christmas Holiday. That said,  due to forces outside of our control, we can't guarantee orders placed after Thanksgiving will arrive to your home by Christmas. 

If you believe extended turnaround times may impact your retake day, please read below on retake days. 

Shipping Carrier updates

View more information and details about any updates for USPS and UPS on their sites: 

faqs regarding retake days

If my school picture order didn't arrive in time for retake day, how can I view my child's image to determine if they should attend retake day?

  • If you placed an order online, we will send you a digital proof of your child's image to the email address from your order automatically before retake day. 

  • If you didn't place an order, or submitted some type of paper order, you will receive a paper proof through school to view your child's image. 

Do I need to place a new order through retake day if I haven't received my original order before retake day?

  • No, we will fulfill your original order with your retake day image. 

If I receive my original package after retake day, do I still need to return it to Christmas City Studio? 

  • No, you may discard the original day package you receive.