Frequently Asked Questions

We have 4 ways you can order from your school picture day!

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1. Online, before picture day. This is our pre-pay program which allows you to order online 1-2 weeks ahead of picture day, including Picture day. Simply follow the instructions on the order form given to your child at school to pre-pay online or click Order Now.

2. By Order Form, before picture day. The classic version of our pre-pay program allows you to complete a hard copy order form. You'll receive this form from school 1-2 weeks ahead of picture day (date is printed on the form). Turn in this form with your child on picture day. If you prepay online, please do not turn in a hard copy form.

3. Online, after picture day. As long as your child is photographed, they will receive a proof card or gallery email notification from us with a unique login that will allow you to view or purchase the image online after picture day. Typically, these proofs are distributed 3-4 weeks after picture day. Pricing may vary from your original picture day order form.

4. By Order Form, after picture day. You may mail or drop-off a hard copy order form to our studio after picture day at your school. However, if you turn in an order form after picture day, your order must be handled individually by our staff, and therefore we add a $7 late order fee to cover separate handling.

If you pre-ordered online, please print out the receipt and send it with your child to school on pictures day so that our team knows what background selection to use for your child's portrait. You do not need to complete a written order form if you have pre-ordered online.

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If you are pre-ordering by paper form, please send that paper form with payment enclosed with your child to school on picture day with your background selection indicated on the form.

Portrait pricing is unique to each campus, and can be found either on your order form or on your online price list when you login.

Portrait Pricing can vary from campus to campus for a variety of reasons:

• Package contents may vary in volume or in type of product

• Some campuses, often elementary schools, may include a classroom composite for each student who orders that isn't listed in the contents of your portrait package

• Similarly, some campuses, often middle schools, may include a group or grade-wide enlargement for each student who orders that isn't listed in the contents of your package.

• Some campuses use School Picture day as a Fundraising Program

Typically, pre-ordered school pictures are delivered to the school 3-4 weeks after picture day. From there, they are distributed to students by school staff. At some campuses, pre-ordered school pictures will be mailed directly home. Gallery orders after picture day are shipped home.

Class composites are delivered separately from school picture packages, typically in January - April, depending on the school. We wait to create composites until after your school's retake day to include all students and to include their best image. Additionally, school staff also proof the composites for correct names, nicknames, spelling, classroom assignments, etc. to ensure accuracy for you. This process accounts for the winter delivery.

We offer a retake day at nearly every school we work which, also serves as a make-up day. Typically, the retake day is 4-5 weeks after original picture day to allow families to view their original portraits. You do not need to schedule your retakes, your child simply needs to show up to school that day and indicate to their teacher they want to go down to retake day. If you intend to order portraits from retake day, please be sure to send along your order with your child that day.

We offer retakes at your school, typically 4-5 weeks after original day. Our staff understands that your child may be there because of a bad photo, so they are extra attentive on retake day to create a great portrait. We recommend you do the following if your child plans to attend the retake portrait shoot:

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• Bring in the original picture day package to school that day. This will be your child's "ticket" to retake day.

• Feel free to include a note or explanation of any dissatisfaction you have with the original picture so that our staff can address your individual needs.

Whether you missed both picture days at your school or simply didn't like a portrait taken on retake day, we can setup a free, 1-on-1 portrait shoot at either of our studios to get the right portrait for you. Please schedule a Studio Make-Up Session online here and selecting Pre-k to 11 (Please wait until after retake day to schedule your studio session!) Bring your original picture package or your order form to the studio with you that day. Expect to spend about 10-15 minutes of photography time to take this portrait and select the best one.

Occasionally, mistakes happen and we are ready to fix them for you. Please fill out an inquiry form on the contact us page of this website. Include all necessary information we need to correct your order. If you are missing an item or simply if you are not satisfied with the quality of the portrait, we're ready to make it right.