Frequently Asked Questions

What do my Session Fees Cover?

Your session fee covers your time with our photography staff the day you are photographed. Please note, the session you select and purchase does not include prints or portrait packages - those are purchased separately after you are photographed and have time to review your images. Some paid sessions include a credit that can be applied toward a portrait order.
What forms of Payment are Accepted?

We accept payment via Cash, Credit Card (Visa, Mastercard, and Discover), or Check. Please note returned checks are processed by Bounceback, which is a third party company. Using their services may be accrue fees up to the maximum allowable by state law. Please call their customer service with any questions relating to returned checks: 1-800-460-0124
Is there a Deadline to place my Portrait Order?

After graduation, your images are archived and post-graduation orders are assessed a $25 archive fee. Ordering post graduation will add an additional $60 fee. Your portrait credit expires 1 year from the date of your session.
How Long will it take to Receive my Portrait Order?

Orders take approximately 4-6 weeks for delivery. Each order is processed by a talented individual in our digital lab and reviewed for quality assurance. Turnaround time may vary based on the time of year the order is placed.
What is a Yearbook Image?

This is the image that will be included in your high school yearbook senior section, and is most often a portrait in formal attire. Please refer to your proofing booklet or the letter that was mailed to you in June for your school's dress requirement. We provide this image to your school once you have selected your favorite image.
What is the Dress Code for a Yearbook Image?

Girls should bring a camisole, tank top or strapless shirt for the classic black drape outfit if that is your required outfit for the yearbook. If you are allowed to wear an outfit of your choice, then please bring that along with you to your session - you will change into while you are here. Boys should bring a white t-shirt, plain if possible, to wear under their formal attire. Boys can wear their own shirt, tie and suit jacket if that is the school's requirement. We can provide this formal attire if needed. If the tux is required at your school, we provide this for you. Please refer your proofing booklet or the letter mailed to you in June by your school for specific dress code information.
What Sizes are Provided for Cap and Gown Images?

Jacket Sizes: 38R - 60R Shirt Sizes: S - XXL Drape Sizes: S - L
What if I miss the Yearbook Deadline?

If you miss your deadline for the yearbook submission, Christmas City Studio will choose an image for you as long as you were photographed by us. Any late submissions or changes need to be approved by the yearbook advisor at the school.
What is Considered a 'Casual Outfit?'

Any image that is not your yearbook or cap and gown. For example: sports uniforms, dresses, polos, t-shirts, jeans etc.
What type of Senior Portrait Retouching is Available?

For our Senior Portrait orders, our Gold Level retouching package is included with your purchase. This includes: - Softening of eye & smile lines - Softening the shine on the face - Removal of blemishes & flyway hairs - Corrects glass glare We also offer major hair correction retouching at an additional charge. We offer advanced retouching including braces removal, tan line blending, clothing corrections, eye whitening, and teeth whitening.
Can I bring my Pets for a Session?

We are a pet friendly studio! When scheduling your appointment, please make note that you are bringing a pet and what kind of pet.
Where does the Outside Portion of my Premier Session Take Place?

The outdoor portion of your session will be on-location at our studio in Bethlehem.
What if there is Poor Weather on the Day of my Session?

If it rains or snows on the day of your session, you have the option to keep your appointment and do the indoor portion of your session. We will reschedule the outdoor portion of your session for another day at no additional charge. (Recommended!). We also have the ability to reschedule the entire session for a new date, or you can request to keep the session to do a rain or snow shoot! (Pending Photographer Approval)
Can I still Purchase 4x5 Proof Prints?

If you would like to purchase 4x5 proofs of each image photographed, you may purchase them along with your portrait package. Proofs are not retouched, cropped, or color corrected, and they are not sold as a stand-alone item without a portrait package. Classic, Premier, and Ultimate sessions require an order $175 or more to qualify to purchase a set of 4x5 proofs.

What do my Session Fees Cover?

Your session fee covers your time with our photography staff the day you are photographed. Please note, the session you select and purchase does not include prints or portrait packages - those are purchased separately after you are photographed and have time to review your images. Some paid sessions include a credit that can be applied toward a portrait order.
What forms of Payment are Accepted?

We accept payment via Cash, Credit Card (Visa, Mastercard, and Discover), or Check. Please note returned checks are processed by Bounceback, which is a third party company. Using their services may be accrue fees up to the maximum allowable by state law. Please call their customer service with any questions relating to returned checks: 1-800-460-0124
Is there a Deadline to place my Portrait Order?

After graduation, your images are archived and post-graduation orders are assessed a $25 archive fee. Ordering post graduation will add an additional $60 fee. Your portrait credit expires 1 year from the date of your session.
How Long will it take to Receive my Portrait Order?

Orders take approximately 4-6 weeks for delivery. Each order is processed by a talented individual in our digital lab and reviewed for quality assurance. Turnaround time may vary based on the time of year the order is placed.
What is a Yearbook Image?

This is the image that will be included in your high school yearbook senior section, and is most often a portrait in formal attire. Please refer to your proofing booklet or the letter that was mailed to you in June for your school's dress requirement. We provide this image to your school once you have selected your favorite image.
What is the Dress Code for a Yearbook Image?

Girls should bring a camisole, tank top or strapless shirt for the classic black drape outfit if that is your required outfit for the yearbook. If you are allowed to wear an outfit of your choice, then please bring that along with you to your session - you will change into while you are here. Boys should bring a white t-shirt, plain if possible, to wear under their formal attire. Boys can wear their own shirt, tie and suit jacket if that is the school's requirement. We can provide this formal attire if needed. If the tux is required at your school, we provide this for you. Please refer your proofing booklet or the letter mailed to you in June by your school for specific dress code information.
What Sizes are Provided for Cap and Gown Images?

Jacket Sizes: 38R - 60R Shirt Sizes: S - XXL Drape Sizes: S - L
What if I miss the Yearbook Deadline?

If you miss your deadline for the yearbook submission, Christmas City Studio will choose an image for you as long as you were photographed by us. Any late submissions or changes need to be approved by the yearbook advisor at the school.
What is Considered a 'Casual Outfit?'

Any image that is not your yearbook or cap and gown. For example: sports uniforms, dresses, polos, t-shirts, jeans etc.
What type of Senior Portrait Retouching is Available?

For our Senior Portrait orders, our Gold Level retouching package is included with your purchase. This includes: - Softening of eye & smile lines - Softening the shine on the face - Removal of blemishes & flyway hairs - Corrects glass glare We also offer major hair correction retouching at an additional charge. We offer advanced retouching including braces removal, tan line blending, clothing corrections, eye whitening, and teeth whitening.
Can I bring my Pets for a Session?

We are a pet friendly studio! When scheduling your appointment, please make note that you are bringing a pet and what kind of pet.
Where does the Outside Portion of my Premier Session Take Place?

The outdoor portion of your session will be on-location at our studio in Bethlehem.
What if there is Poor Weather on the Day of my Session?

If it rains or snows on the day of your session, you have the option to keep your appointment and do the indoor portion of your session. We will reschedule the outdoor portion of your session for another day at no additional charge. (Recommended!). We also have the ability to reschedule the entire session for a new date, or you can request to keep the session to do a rain or snow shoot! (Pending Photographer Approval)
Can I still Purchase 4x5 Proof Prints?

If you would like to purchase 4x5 proofs of each image photographed, you may purchase them along with your portrait package. Proofs are not retouched, cropped, or color corrected, and they are not sold as a stand-alone item without a portrait package. Classic, Premier, and Ultimate sessions require an order $175 or more to qualify to purchase a set of 4x5 proofs.