Frequently Asked
Questions

Ordering

How can I place my School Picture Order?

Before Picture Day

Order Online Before Picture Day
- Pre-pay online 1–2 weeks before picture day (or on picture day).
- Use the instructions on your child's order form or click Order Now.
Order by Paper Form Before Picture Day
- Complete the order form sent home from school 1–2 weeks before picture day.
- Send the completed form with your child on picture day.
- If you order online, you do not need to turn in the paper form.

After Picture Day

Order Online After Picture Day
- If your child was photographed, you'll receive a proof card or gallery email with a unique login.
- View and purchase photos online once proofs are available (typically 3–4 weeks after picture day).
- Please note: Pricing may differ from picture day pre-order pricing.
Order by Paper Form After Picture Day
- Mail or drop off a completed order form at our studio after picture day.
- A $7 late order fee applies to cover individual order processing.

When will I receive my School Picture Package?

Typically, pre-ordered school pictures are delivered to the school 3-4 weeks after picture day.
From there, they are distributed to students by school staff. At some campuses, pre-ordered school pictures will be mailed directly home.
Gallery orders after picture day are shipped home.

What Should I do if my Order is Wrong?

Occasionally, mistakes happen and we are ready to fix them for you.
Please fill out an inquiry form on the contact us page of this website.
Include all necessary information we need to correct your order.
If you are missing an item or simply if you are not satisfied with the quality of the portrait, we're ready to make it right.

Ordering

Pricing

What are the Prices for School Photo Orders?

Portrait pricing is unique to each campus, and can be found either on your order form or on your online price list when you login.

Why is my Pricing Different than at Another Campus?

Portrait Pricing can vary from campus to campus for a variety of reasons:

Package contents may vary in volume or in type of product
Some campuses, often elementary schools, may include a classroom composite for each student who orders that isn't listed in the contents of your portrait package
Similarly, some campuses, often middle schools, may include a group or grade-wide enlargement for each student who orders that isn't listed in the contents of your package.
Some campuses use School Picture day as a Fundraising Program

Ordering

Picture Day

What does my Child need to bring on Picture Day?

If you pre-ordered online:

Print out the receipt and send it with your child to school on pictures day so that our team knows what background selection to use for your child's portrait.
You do not need to complete a written order form if you have pre-ordered online.

If you are pre-ordering by paper form:

Send that paper form with payment enclosed with your child to school on picture day with your background selection indicated on the form.

What Happens if my Child Missed School Picture Day?

We offer a retake day at nearly every school we work which, also serves as a make-up day. Typically, the retake day is 4-5 weeks after original picture day to allow families to view their original portraits. You do not need to schedule your retakes, your child simply needs to show up to school that day and indicate to their teacher they want to go down to retake day. If you intend to order portraits from retake day, please be sure to send along your order with your child that day.

Do you Offer Retakes?

We offer retakes at your school, typically 4-5 weeks after original day. Our staff understands that your child may be there because of a bad photo, so they are extra attentive on retake day to create a great portrait.

We recommend you do the following if your child plans to attend the retake portrait shoot:

Bring in the original picture day package to school that day. This will be your child's "ticket" to retake day.
Feel free to include a note or explanation of any dissatisfaction you have with the original picture so that our staff can address your individual needs.

What Happens if my Child Missed both Original Picture Day and Retake Day?

Whether you missed both picture days at your school or simply didn't like a portrait taken on retake day, we can setup a free, 1-on-1 portrait shoot at either of our studios to get the right portrait for you. Please schedule a Studio Make-Up Session and selecting Pre-k to 11.

(Please wait until after retake day to schedule your studio session!)

Bring your original picture package or your order form to the studio with you that day. Expect to spend about 10-15 minutes of photography time to take this portrait and select the best one.

Make-Up Session